Zoom Expands Its Cloud Phone Services in India for Seamless Business Communication
Zoom has made a big announcement for its Indian corporate clientele. Businesses can now connect his phone with their contact centre to enhance customer service and make calling more convenient. This expansion is part of Zoom’s ongoing efforts to enhance its cloud-based communication offerings for Indian companies.
Zoom said on Wednesday, June 11, that his phone is now accessible in four more authorised telecom circles in India: Andhra Pradesh, Hyderabad, Bengaluru, and Mumbai, and the Delhi-NCR area, which consists of Delhi, Ghaziabad, Faridabad, Noida, and Gurugram. With this change, more companies in these regions can now stay connected by using his cloud phone solution.
Zoom Phone was formerly only permitted to use its service in Tamil Nadu and Maharashtra. His phone currently serves six telecom zones in India as a result of this latest update.
Cloud-based solutions that centralise video, messaging, and calling are replacing traditional phone lines in many businesses. One excellent illustration of this trend is his phone. Paid Zoom users can purchase his phone as an add-on to their current plan, and it integrates smoothly with Zoom Contact Centre and his workplace.
An interesting component of the system is its AI assistant, which enhances team productivity by prioritising essential messages, taking tasks from voicemails, and providing quick call summaries.
India’s Zoom Contact Centre is now operational.
Zoom has officially launched its Contact Centre in India alongside the rollout of his Phone, expanding its communication services for businesses across the country. Through a variety of channels, such as phone calls, videos, social media, email, and messaging apps, this platform enables clients to communicate with enterprises. Since Zoom’s locally hosted data centres handle all of these, it is appropriate for sectors with stringent standards, such as healthcare, government, and finance.
To make managing and transferring calls easier for their support workers, businesses can integrate his Phone with the contact centre. Additionally, agents have access to useful data such as direct numbers and user extensions, which streamlines call routing and increases efficiency. Additionally, he has a “Bring Your Own Carrier” option that enables companies to switch to his cloud platform while maintaining their current phone providers. This guarantees a seamless transfer free from significant hiccups.
Zoom’s Contact Centre provides valuable insights to boost customer experience by tracking satisfaction levels and analysing call sentiment. According to him, these tools help teams work more efficiently, support flexible work arrangements, and enhance customer communication strategies.
An Intelligent Method of Communication in India
His services are particularly appropriate for sensitive businesses since they adhere to stringent data protection and regulatory regulations. It streamlines internal cooperation and customer service for businesses by consolidating many communication methods onto a single platform.
Businesses can support a variety of work styles and improve communication by integrating Zoom Phone with his contact centre seamlessly. The goal of this unified structure is to increase consumer and staff engagement throughout India, enabling businesses to operate more effectively and maintain stronger connections throughout their everyday operations.